Risk map

Marketing and Tariff Policy Department
Development
Traffic safety
Technical and technological aspects of product manufacturing, delivery of works and services
Product manufacturing, delivery of works and services
Public relations
Safety and security
Human resource management
Financial and economic management of resources
1. Declines in passenger volumes on domestic routes (declines in passenger traffic)
Risk Owner Marketing and tariff policy
Risk description Declines in passenger volumes on domestic routes (declines in passenger traffic)
Risk classification by area of occurrence Market-based risk
Risk likelihood / severity of consequences Occasional/critical
Risk tolerance level Intolerable
Measures to maintain or reduce risk level
  • Implementation of the Marketing and Competition Strategy to retain existing and acquire new customers from alternative modes (including private cars).
  • Wider application of the Revenue Management System (to cover 100% of trains on regular domestic routes, excluding socially necessary train services) – dynamic pricing is used for 650 trains serving 364 destinations.
  • Optimisation of train schedules (to make them more convenient for passengers), including shorter journey times.
  • Development and promotion of new routes.
  • Rolling stock replacement and upgrades.
Measures to mitigate consequences should the risk occur
  • Implementation of an optimal Tariff Policy (promotions both in the regulated and deregulated segments).
  • Leveraging the Loyalty Programme to enhance customer relations (when building relationships with individuals, corporates, and university students).
Risk occurrence in 2016 No
2. Declines in passenger volumes on international routes (declines in passenger traffic)
Risk Owner Marketing and Tariff Policy Department
Risk description Declines in passenger volumes on international routes (declines in passenger traffic)
Risk classification by area of occurrence Market-based risk
Risk likelihood / severity of consequences Rare/critical
Risk tolerance level Undesirable
Measures to maintain or reduce risk level
  • Dynamic pricing.
  • Optimisation of international train schedules, including shorter journey times.
  • Development and promotion of new routes.
  • Rolling stock replacement and upgrades.
Measures to mitigate consequences should the risk occur Various marketing initiatives (special fares for international long-distance trains).
Risk occurrence in 2016 No
3. Passenger preferences shifting towards alternative modes of transport
Risk Owner Marketing and Tariff Policy Department
Risk description Passengers shifting to other modes, resulting in lower passenger volumes on domestic and international routes (lower passenger traffic) and reduced market share for FPC (FPC lost 11 p.p. of the domestic market between 2012 and 2016).
Risk classification by area of occurrence Market-based risk
Risk likelihood / severity of consequences Occasional/critical
Risk tolerance level Intolerable
Measures to maintain or reduce risk level
  • Implementation of the Marketing and Competition Strategy to retain existing and acquire new customers from alternative modes (including private cars).
  • Wider application of the Revenue Management System on domestic routes (to cover 100% of trains on regular domestic routes, excluding socially necessary train services) – dynamic pricing is used for 650 trains serving 364 destinations.
  • Dynamic pricing for international trains.
  • Optimisation of train schedules (to make them more convenient for passengers), including shorter journey times.
  • Development and promotion of new routes.
Measures to mitigate consequences should the risk occur
  • Implementation of an optimal Tariff Policy (promotions both in the regulated and deregulated segments).
  • Leveraging the Loyalty Programme to enhance customer relations (when building relationships with individuals, corporates, and university students).
Risk occurrence in 2016 No
4. Fares in the regulated segment growing at a different pace from that projected in the Strategy, with no compensation from the Government
Risk Owner Marketing and Tariff Policy Department
Risk description Fares in the regulated segment growing at a different pace from that projected in the Strategy, with no compensation from the Government
Risk classification by area of occurrence Regulatory risk
Risk likelihood / severity of consequences Likely/critical
Risk tolerance level Intolerable
Measures to maintain or reduce risk level
  • Mileage reductions on loss-making routes.
  • Change of VAT rate.
Measures to mitigate consequences should the risk occur
  • Adjustment of train frequencies (train cancellations).
  • Reduction of VAT from 18% to 10%.
Risk occurrence in 2016 Partial
5. Loss of market share due to stiffer competition
Risk Owner Marketing and Tariff Policy Department
Risk description FPC losing market share due to increased competition and shifting consumer preferences (FPC lost 11 p.p. of the domestic market between 2012 and 2016)
Risk classification by area of occurrence Market-based risk
Risk likelihood / severity of consequences Occasional/critical
Risk tolerance level Intolerable
Measures to maintain or reduce risk level
  • Use of innovative rolling stock.
  • Implementation of the Marketing and Competition Strategy to retain existing and acquire new customers from alternative modes (including private cars).
  • Wider application of the Revenue Management System on domestic routes (to cover 100% of trains on regular domestic routes, excluding socially necessary train services) – dynamic pricing is used for 650 trains serving 364 destinations.
  • Dynamic pricing for international trains.
  • Optimisation of train schedules, including shorter journey times.
  • Development and promotion of new routes.
Measures to mitigate consequences should the risk occur
  • Implementation of an optimal Tariff Policy (promotions both in the regulated and deregulated segments).
  • Leveraging the Loyalty Programme to enhance customer relations (when building relationships with individuals, corporates, and university students
Risk occurrence in 2016 No
6. Increased state support for air transport
Risk Owner Marketing and Tariff Policy Department
Risk description Declines in rail passenger volumes in the deregulated segment (declines in passenger traffic)
Risk classification by area of occurrence Regulatory risk
Risk likelihood / severity of consequences Occasional/critical
Risk tolerance level Intolerable
Measures to maintain or reduce risk level
  • Implementation of the Marketing and Competition Strategy to retain existing and acquire new customers from alternative modes (including private cars).
  • Wider application of the Revenue Management System (to cover 100% of trains on regular domestic routes, excluding socially necessary train services) – dynamic pricing is used for 650 trains serving 364 destinations.
  • Development of the Inter-Regional Passenger Service Long-Term Regulation Concept and the Regular Railway Passenger Services Bill.
Measures to mitigate consequences should the risk occur
  • Implementation of an optimal Tariff Policy (promotions both in the regulated and deregulated segments).
  • Leveraging the Loyalty Programme to enhance customer relations (when building relationships with individuals, corporates, and university students).
  • Adoption of the Inter-Regional Passenger Service Long-Term Regulation Concept and the Regular Railway Passenger Services Bill.
Risk occurrence in 2016 No
7. Leakage of personal data of the Loyalty Programme participants
Risk Owner Marketing and Tariff Policy Department, Loyalty Programme Unit
Risk description Programme participants making complaints to courts under Federal Law No. 152-FZ On Personal Data
Risk classification by area of occurrence Reputational risk
Risk likelihood / severity of consequences Rare/negligible
Risk tolerance level Negligible
Measures to maintain or reduce risk level
  • Data link encryption at corporate site.
  • Certification of the Automatic Route Control System.
  • SMS authentication for logging in to personal accounts.
Measures to mitigate consequences should the risk occur Award of compensation points under the Loyalty Programme.
Risk occurrence in 2016 No
8. Failure to achieve the target performance of investment projects during the implementation of Investment Programme
Risk Owner Investment Department
Risk description Longer payback periods due to larger investments, longer project timelines and higher planned operating costs, as well as lower planned returns
Risk classification by area of occurrence Investment risk
Risk likelihood / severity of consequences Frequent/critical
Risk tolerance level Intolerable
Measures to maintain or reduce risk level
  • Monitoring the operational performance of the new fixed asset.
  • Selection of fixed asset providers through tendering procedures.
  • Making sure the contract contains a clause providing for the provider’s responsibility for the fixed asset quality and delivery in due time.
Measures to mitigate consequences should the risk occur Drafting an Action Plan to improve the operational performance of the new fixed asset.
Risk occurrence in 2016 Partial
9. Technical, economic and performance characteristics of the passenger rolling stock lagging behind international benchmarks
Risk Owner Rolling Stock Management Department
Risk description
  • No opportunity to increase train speed on RZD's infrastructure.
  • Having to keep more carriages in the Company’s fleet.
  • Failure to accommodate passenger volumes.
Risk classification by area of occurrence Research, technological and operational risk
Risk likelihood / severity of consequences Likely/minor
Risk tolerance level Undesirable
Measures to maintain or reduce risk level
  • Development of RZD’s infrastructure to improve average speeds.
  • Higher allocations for innovative rolling stock purchases.
  • Setting technical specifications for newly developed and upgraded rolling stock.
Measures to mitigate consequences should the risk occur
  • Larger purchases of new rolling stock.
  • Timely preventive maintenance.
Risk occurrence in 2016 No
10. Poor management of strategic projects
Risk Owner Strategic and Organisational Development Department, Project Management Unit
Risk description Poor management of strategic projects resulting in strategic project failures
Risk classification by area of occurrence Management risk
Risk likelihood / severity of consequences Unlikely/negligible
Risk tolerance level Negligible
Measures to maintain or reduce risk level
  • Improvement of project management methodology.
  • Allocation of human resources for strategic projects.
Measures to mitigate consequences should the risk occur No negative impact from the risk occurrence.
Risk occurrence in 2016 No
11. Breach of traffic safety rules
Risk Owner Rolling Stock Management Department
Risk description Train schedule disruptions as well as other safety-related consequences (train crashes, accidents, etc.)
Risk classification by area of occurrence Research, technological and operational risk
Risk likelihood / severity of consequences Frequent/minor
Risk tolerance level Undesirable
Measures to maintain or reduce risk level Implementation of the Action Plan to Improve Traffic Safety Measures and to Achieve Accident Reduction Targets at JSC FPC for 2017, approved by FPC Order No. FPC-618 dated 29 December 2016.
Measures to mitigate consequences should the risk occur
  • Requiring contractors and subcontractors to comply with the Company’s Traffic Safety Policy when performing work for FPC.
  • Building personal and collective ownership of traffic safety among FPC’s employees.
Risk occurrence in 2016 Partial
12. Fire safety
Risk Owner Operation and Production Facilities Development Department
Risk description Injuries and death, damage to property caused by fires
Risk classification by area of occurrence Research, technological and operational risk
Risk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Implementation of the Operational Programme for Fire Safety, including:
    • centralised contracting for fire prevention/fighting and emergency response, maintenance of fire protection systems;
    • procurement and maintenance of first response fire fighting equipment;
    • pressure measurements in indoor and outdoor fire water mains;
    • fireproofing of metal and wooden structures.
  • Implementation of the Investment Programme to Equip FPC’s Stationary Facilities with Fire-Protection Systems.
  • Implementation of an action plan covering organisational and technical measures.
  • Audits and inspections.
Measures to mitigate consequences should the risk occur Fire containment and extinguishing according to specific fire-fighting plans and the existing contract with FGPVO ZDT (Federal State Enterprise Departmental Security Service of Railway Transport) of Russia for emergency response and fire fighting services at FPC's facilities.
Risk occurrence in 2016 Partial
13. Industrial Safety
Risk Owner Operation and Production Facilities Development Department
Risk description Accident or incident at a hazardous industrial facility.
Risk classification by area of occurrence Research, technological and operational risk
Risk likelihood / severity of consequences Unlikely/negligible
Risk tolerance level Negligible
Measures to maintain or reduce risk level
  • Implementation of the Operational Programme for Industrial Safety (expert review of industrial safety of buildings, structures and equipment).
  • Implementation of the Investment Programme for Industrial Safety (replacement of equipment that has reached the end of its standard service life).
  • Implementation of action plans covering organisational and technical measures.
  • Development of an Emergency Response Plan.
  • Development of an Oil Spill Response Plan.
  • Audits, inspections and certifications.
Measures to mitigate consequences should the risk occur
  • Execution of contracts for the provision of emergency response services for gas distribution and consumers’ gas systems.
  • Execution of contracts with professional emergency response organisations.
  • Ongoing contract with FGP VO ZDT of Russia for emergency response services.
Risk occurrence in 2016 No
14. Environmental Safety
Risk Owner Operation and Production Facilities Development Department
Risk description
  • Administrative sanctions or fines levied against the Company or its officers; extra payments for negative environmental impact.
  • Suspension of operations by authorities, environmental pollution.
  • Negative environmental impact of operations in excess of predetermined limits; contamination of soils or waste water; damage to sewerage systems due to petroleum product spills or damaged treatment facilities.
Risk classification by area of occurrence Environmental risk
Risk likelihood / severity of consequencesRisk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Implementation of the Operational Programme for Environmental Safety.
  • Implementation of investment projects to improve environmental performance.
  • Implementation of action plans covering organisational and technical measures.
  • Audits, inspections and training.
Measures to mitigate consequences should the risk occur
  • Ongoing contract with FGP VO ZDT of Russia for emergency response services.
  • Emergency containment and response plans.
  • Plans to prevent and clean-up spills of crude oil and petroleum products.
  • Procedure for interaction between FPC, Rail Transport Department at the Russian Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing, and other involved governmental agencies in situations where radioactive substances or other sources of ionising radiation above natural background levels or hazardous substances are discovered in carriages of long-distance passenger trains crossing the national border of the Russian Federation.
Risk occurrence in 2016 Partial
15. Administrative sanctions and fines
Risk Owner Operation and Production Facilities Development Department
Risk description
  • Administrative sanctions or fines levied against the Company or its officers.
  • Suspension of operations at the facility in question by authorities.
Risk classification by area of occurrence Research, technological and operational risk
Risk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Implementation of Operational Programmes for Fire, Industrial and Environmental Safety.
  • Implementation of the Investment Programme for Industrial Safety.
  • Implementation of action plans covering organisational and technical measures.
  • Audits, inspections, certifications and examinations.
Measures to mitigate consequences should the risk occur
  • Procedure for interaction between FPC, Rail Transport Department at the Russian Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing, and other involved governmental agencies in situations where radioactive substances or other sources of ionising radiation above natural background levels or hazardous substances are discovered in carriages of long-distance passenger trains crossing the national border of the Russian Federation.
  • Ongoing contract with FGP VO ZDT of Russia for emergency response services.
  • Site-specific fire fighting plans.
  • Emergency containment and response plans.
  • Plans to prevent and clean-up spills of crude oil and petroleum products.
Risk occurrence in 2016 Partial
16. Occupational injuries
Risk Owner Occupational Health and Safety Unit
Risk description The risk of injury to employees is associated with the lack of control over compliance with occupational health and process safety requirements as well as regulatory requirements for health and safety.
Risk classification by area of occurrence Risk of occupational injuries
Risk likelihood / severity of consequences Frequent/minor
Risk tolerance level Undesirable
Measures to maintain or reduce risk level Preventive health and safety measures (briefings, training in safe work practices, etc.).
Measures to mitigate consequences should the risk occur Payment of sick pay and payments to injured people in accordance with Russian laws.
Risk occurrence in 2016 Partial
17. Infrastructure constraints
Risk Owner Transport Management Department
Risk description Lower passenger numbers carried by FPC due to failure to provide convenient schedules; passengers shifting to alternative modes.
Risk classification by area of occurrence Research, technological and operational risk
Risk likelihood / severity of consequences Rare/negligible
Risk tolerance level Negligible
Measures to maintain or reduce risk level Implementation of the Programme to Increase Average Speeds of Long-Distance Passenger Trains for 2017–2022, approved by Order of JSC RZD No. 2028 dated 30 September 2016.
Measures to mitigate consequences should the risk occur Submission of a request to RZD to develop a train schedule with shorter journey times.
Risk occurrence in 2016 Partial
18. Shortage of passenger carriages
Risk Owner Rolling Stock Management Department
Risk description
  • Failure to accommodate passenger volumes.
  • Mileage reductions.
Risk classification by area of occurrence Investment risk
Risk likelihood / severity of consequences Occasional/significant
Risk tolerance level Undesirable
Measures to maintain or reduce risk level
  • Higher rates of rolling stock replacement and upgrades (procurement + overhaul with service life extension (KVR)).
  • Early repair of third-class sleeping carriages.
  • Maintenance and depot repair of third-class sleeping carriages approaching the end of their service life to increase capacity at peak times.
Measures to mitigate consequences should the risk occur Replacement of third-class sleeping carriages with other types of rolling stock.
Risk occurrence in 2016 No
19. Lower quality of passenger carriage repairs
Risk Owner Rolling Stock Management Department
Risk description Failure to control the quality of contractors’ services and performance under carriage repair contracts.
Risk classification by area of occurrence Research, technological and operational risk
Risk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Monthly reliability and quality analysis.
  • Achieving targets for reducing the amount of running repair that involves uncoupling of rolling stock.
  • Inspections of the Company’s branches and contractors to monitor compliance with contractual obligations.
Measures to mitigate consequences should the risk occur
  • Development of rapid corrective measures.
  • More stringent requirements and greater responsibility (including larger fines) in new contracts with contractors.
Risk occurrence in 2016 Partial
20. Lower customer focus by FPC’s staff vs competition
Risk description Passenger Service Department
Risk classification by area of occurrence Lower passenger volumes (due to modal shifts).
Risk likelihood / severity of consequences Human resource risk
Risk tolerance level Unlikely/significant
Measures to maintain or reduce risk level Tolerable
Measures to mitigate consequences should the risk occur
  • Review of the training system (both for new hires and professional development).
  • Launching specialised training involving psychologists.
Measures to mitigate consequences should the risk occur
  • Professional training in educational institutions listed by FPC and licensed to deliver training under the training programmes agreed with FPC.
  • Participation of FPC’s representatives in qualification examinations.
Risk occurrence in 2016 No
21. Lower passenger satisfaction levels due to substandard customer service by RZD Holding’s business units involved in the passenger service value chain
Risk Owner Passenger Service Department
Risk description Lower passenger volumes (due to modal shifts).
Risk classification by area of occurrence Reputational risk
Risk likelihood / severity of consequences Likely/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Implementation of motivational programmes (Ranks, Personal Salaries, Passport of Trust).
  • Professional training and education of personnel.
  • Engagement of student train attendant teams in the summer holiday period.
Measures to mitigate consequences should the risk occur
  • Specialised training (under TWI and other programmes).
  • Young employee support programmes.
Risk occurrence in 2016 No
22. Public dissatisfaction with FPC’s services
Risk Owner Corporate Communications Centre
Risk description
  • Lower satisfaction or complete dissatisfaction of customers with FPC’s services can result in a loss of passenger traffic on specific routes or across the country in general. Consumers shifting to road and air modes.
  • The occurrence of this risk may result in major financial losses up to the level where the Company would have to go into liquidation due to unprofitability.
Risk classification by area of occurrence Reputational risk
Risk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Detailed Regulations on Cooperation of the Heads of FPC Business Units with the Media were developed to make sure such dealings are properly conducted (Order No. 536, dated 24 May 2016).
  • JSC RZD Order on Emergency Response Communications Procedures (Order No. 1, dated 9 January 2017) has been communicated to the employees dealing with the media.
  • A Quick Reference Card for RZD Holding’s Front-Line Staff Dealing with Media Members Taking Photos or Videos was developed for train crews (Order No. SH-169, dated 11 January 2017).
  • Special instructions for the heads of FPC business units, FPC’s Standard Publicity Threat Response Procedure, was drafted and approved (Order No. FPC-519, dated 21 November 2015).
Measures to mitigate consequences should the risk occur
    Monitoring of negative publicity incidents involving the Company or its employees currently covers not only the media but social networks as well.
Risk occurrence in 2016 No
23. Damage to business reputation
Risk Owner Corporate Communications Centre
Risk description Damage to business reputation may result in lower credit ratings, which, in turn, may lead to higher interest rates on loans raised by the Company or even complete banks’ refusal to lend to the Company.
Risk classification by area of occurrence Reputational risk
Risk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level In order to mitigate the risk of loss of business reputation and to comply with the requirements of the Federal Antimonopoly Service of Russia, FPC’s Corporate Communications Centre publishes (discloses) the following financial statements at the Company’s website: annual reports, annual accounting statements, and consolidated financial statements of JSC FPC, and the issuer’s quarterly statements.
Measures to mitigate consequences should the risk occur
  • Participation in industry exhibitions and conferences and holding image-building events to promote positive perceptions of the Company among experts.
  • Monitoring consumer loyalty to FPС’s activities (initiating and maintaining passenger feedback).
  • Monitoring negative reports about the Company in the media space and ensuring prompt anti-crisis responses.
  • Monitoring competitors – key players in the air, road and rail sectors of the transportation services market. Ensuring the Company’s full visibility in the media. Generation of own positive information flow.
Risk occurrence in 2016 No
24. Threat of terrorist attacks
Risk Owner Transport Security Department
Risk description Act of unlawful interference is an illegal action (omission), including a terrorist attack, threatening the safety of transportation and inflicting damage to life, health and property or posing a threat of such consequences.
Risk classification by area of occurrence Research, technological and operational risk
Risk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level Implementation of JSC FPC’s Transport Infrastructure and Vehicle Security Plans.
Measures to mitigate consequences should the risk occur Timely communication of threats to federal executive authorities and helping them to discover, prevent and thwart acts of unlawful interference as well as identify the causes and conditions facilitating such acts.
Risk occurrence in 2016 No
25. Disclosure of the Company’s confidential or insider information
Risk Owner Corporate Security Department
Risk description
  • Third parties obtaining trade secrets, confidential information or other insider information.
  • The Company’s confidential or insider information shared with third parties.
  • Unauthorised persons entering FPC’s premises to steal materials or employees’ personal belongings.
Risk classification by area of occurrence Management risk
Risk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Verification of compliance with FPC’s local regulations covering the protection of the Company’s confidential and insider information.
  • Preventive activities.
Measures to mitigate consequences should the risk occur Internal investigation of information leaks and disciplinary/administrative action against offenders.
Risk occurrence in 2016 Partial
26. Risk of corruption
Risk Owner Corporate Security Department
Risk description
  • Abuse of office, giving/accepting bribes, abuse of power.
  • Commercial bribery or other abuse of office by an individual to obtain benefits in the form of money, valuables, other property or other services of pecuniary value or property rights for himself/herself or third parties or unlawful provision of such benefits to said person by other individuals (economic damage, financial losses, reputational risks for FPC).
Risk classification by area of occurrence Management risk
Risk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Communicating provisions of the anti-corruption laws of the Russian Federation and internal anti-corruption policies of JSC FPC to FPC’s employees.
  • Educating FPC’s employees on the importance of avoiding behaviours at work that can be interpreted by others as a promise or offer of a bribe, or as a consent to accept a bribe or a request for a bribe.
  • Educating FPC employees on anti-corruption and corruption prevention requirements and liability for corrupt practices; corruption prevention workshops; production and distribution of printed anti-corruption materials.
  • Educating FPC’s employees to cultivate a culture against accepting gifts that are related to their office or duties.
  • Checking compliance by FPC’s employees with job-related anti-corruption and corruption prevention procedures, including those related to accepting gifts, and reporting attempts to lead employees into corrupt practices.
  • Cooperation with law-enforcement agencies in the implementation of anti-corruption measures. Joint inspections.
  • Maintaining a security hotline to provide FPC’s employees, citizens and third-party organisations with a means to promptly report corrupt practices.
Measures to mitigate consequences should the risk occur Cooperation with law-enforcement and judicial authorities to redress damage sustained by FPC.
Risk occurrence in 2016 Partial
27. Social tensions among staff
Risk Owner HR and Social Development Department
Risk description
  • Damage to the Company’s image.
  • Employees’ complaints to various authorities.
Risk classification by area of occurrence Social risk
Risk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Working meetings with teams.
  • FPC’s Employee Information Day.
  • Drafting a Procedure for the Reorganisation of Business Units of FPC’s Branches.
  • Inspecting compliance with labour law in the business units of FPC’s branches.
  • Cooperation with regional job centres to provide employment for dismissed personnel.
Measures to mitigate consequences should the risk occur
  • Working meetings with teams.
  • Monthly monitoring of the downsizing process and managing employment relationships with employees being dismissed.
Risk occurrence in 2016 Partial
28. Shortage of highly skilled staff
Risk Owner HR and Social Development Department
Risk description
  • Failure to train skilled personnel in due time:
  • growing number of passenger complaints;
  • equipment failures;
  • increased overtime.
Risk classification by area of occurrence Human resource risk
Risk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Professional development training of employees involved in train operations at least once every three years.
  • Timely training and engagement of student train attendant teams for passenger services in the summer holiday period in order to prevent overtime.
Measures to mitigate consequences should the risk occur Professional training only in educational institutions that are listed by FPC and hold relevant educational licenses; FPC participation in qualification examinations; provision of training courses.
Risk occurrence in 2016 Partial
29. Supplier prices and the cost of long-distance passenger services growing faster than fares
Risk Owner Economics Department
Risk description Mismatch between the actual costs of transportation and the Company’s revenues.
Risk classification by area of occurrence Market-based risk
Risk likelihood / severity of consequences Frequent/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Use of fixed prices in contracts covering more than one year or unit rate formulas linked to actual inflation.
  • Budgeting below inflation, based on the indices used by RZD Holding (e.g. ref. No. 18868, dated 14 October 2016).
  • No entering into contracts linked to exchange rates; renegotiation of existing contracts denominated in foreign currencies.
  • Notifying the branches of maximum allowed price increases in decentralised contracts.
Measures to mitigate consequences should the risk occur
  • Drafting a Cost Cutting and Optimisation Plan or amending programmes implemented by FPC (train cancellations, Repair Programme, etc.).
  • Shortened working hours for administrative staff.
  • Adjusting approved budget parameters.
Risk occurrence in 2016 No
30. Foreign currency risk
Risk Owner Financial Department
Risk description Increased FPC’s expenditures under agreements and contracts denominated in foreign currencies.
Risk classification by area of occurrence Financial risk
Risk likelihood / severity of consequences Occasional/negligible
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Hedging of payments in foreign currencies with derivatives.
  • Renegotiation of contracts denominated in foreign currencies.
Measures to mitigate consequences should the risk occur
Risk occurrence in 2016 No
31. Interest rate risk
Risk Owner Financial Department
Risk description The risk of increase of interest rates on borrowed funds and funds being raised.
Risk classification by area of occurrence Financial risk
Risk likelihood / severity of consequences Rare/negligible
Risk tolerance level Negligible
Measures to maintain or reduce risk level
  • Obtaining credit ratings from leading international rating agencies.
  • Renegotiation of interest rates for existing loan agreements (adjusted by agreement of the parties).
  • The main risk factor was eliminated in 2016 – FPC’s debut bond offering on the Moscow Exchange helped refinance the debt owed to VTB Bank under a loan agreement by repaying RUB 2.7 billion on 15 June 2016 and replacing the remaining debt with 9.95% p.a. coupon payments.
Measures to mitigate consequences should the risk occur
Risk occurrence in 2016 No
32. Liquidity risk
Risk Owner Financial Department
Risk description The risk related to threats and opportunities arising in the process of managing FPC’s surplus funds (insolvency risks, cash gap risks).
Risk classification by area of occurrence Financial risk
Risk likelihood / severity of consequences Unlikely/minor
Risk tolerance level Tolerable
Measures to maintain or reduce risk level
  • Daily planning of FPC payments.
  • Placement of surplus cash into deposit accounts with early withdrawal provisions.
Measures to mitigate consequences should the risk occur Borrowing; early termination of deposit agreements.
Risk occurrence in 2016 No
33. Credit risk
Risk Owner Financial Department
Risk description Risk of contractors’ failure to fulfil their obligations to FPC under signed contracts/agreements.
Risk classification by area of occurrence Financial risk
Risk likelihood / severity of consequences Unlikely/minor
Risk tolerance level Undesirable
Measures to maintain or reduce risk level
  • Use of standard payment terms to minimise advance payments and receive pre-payment for services rendered to counterparties.
  • Requirement for high-risk contractors to provide bank guarantees to secure fulfilment of their obligations to FPC.
Measures to mitigate consequences should the risk occur
Risk occurrence in 2016 No
34. Sharp decrease in subsidies
Risk Owner Financial Department
Risk description Risk of a significant reduction in governmental financial support (subsidies).
Risk classification by area of occurrence Financial risk
Risk likelihood / severity of consequences Rare/critical
Risk tolerance level Undesirable
Measures to maintain or reduce risk level Checking the completeness and validity of provided calculations.
Measures to mitigate consequences should the risk occur
    Providing substantiating documents to support calculations; out-of-court settlements and litigation.
Risk occurrence in 2016 No
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