Year of the Passenger

Improvement of service quality throughout the customer journey

Before travel

E-ticket sales

New
routes

Loyalty programme

Dynamic pricing

During travel

New rolling stock

New customer experience

Care for passengers with reduced mobility

New travel experience

New services

After travel

Passenger feedback

Corrective actions

Satisfied
and loyal customer

Year of the Passenger

A new Moscow – Berlin Strizh train was launched in the Year of the Passenger. Its carriages are equipped with a variable gauge system, unique in the Russian market, which automatically adjusts axle gauges for efficient conversion between Russian and European tracks.

Year of the Passenger 2016 Priorities

Children on Board Programme

Higher affordability of service
Services to passengers with reduced mobility
Improved government relations
Higher comfort and service quality
Developing a customer centric approach to passenger service

Under Children on Board Programme, FPC purchased two double decker inter-regional (open-plan seating) carriages with a children playroom for passengers with children. The carriage has everything a child may need: educational games, cuddle toys, a TV set, and colouring books. The first run of such train took place on the Moscow – Voronezh route on 27 December 2016.